Customer Support Specialist

Company Confidential At Company Confidential, we Company Confidential Company Confidential the world connects through sports; the world becomes Company Confidential. Company Confidential is a sports and communication platform dedicated to taking the work out of play in youth sports. We Company Confidential Company Confidential our jobs should excite us, our teammates should support us and our bosses should Company Confidential us. We Company Confidential our people to bring big Company Confidential and tiny egos, Company Confidential us on Company Confidential Magazine’s list of “ Best Places to Work" and Company Confidential In’s “ 100 Best Remote-First Places to Work." At Company Confidential, we know that sports are about more than schedules and stats - they’re about Company Confidential, teamwork, and unforgettable moments. That’s why we put customers first in everything we do. As a Customer Support Specialist, you’ll be the MVP for our B2B customers - jumping in to solve problems, simplify processes, and Company Confidential Company Confidential every Company Confidential feels like a pro. From scheduling and communications to registration and reporting, you’ll be their trusted Company Confidential, Company Confidential, and problem-solver, helping them set up for a smooth, successful Company Confidential. Company Confidential Company Confidential an exceptional customer experience through email, chat, and the occasional Company Confidential, turning every interaction into a “Company Confidential” Company Confidential. Take full ownership of customer issues - digging in, resolving challenges, and knowing Company Confidential to escalate to the right Company Confidential. Experiment and explore in test environments to recreate customer scenarios, uncover product nuances, and solve problems where no Company Confidential exists. Anticipate customer needs and Company Confidential tailored solutions that help them get back to the Company Confidential quickly and confidently. Consistently hit Company Confidential goals Company Confidential productivity, customer satisfaction, and reliability. What Will Set You Up for Company Confidential A customer-first Company Confidential, bringing a friendly, Company Confidential, and solutions-Company Confidential attitude to every interaction. Strong technical skills with the ability to guide users of Company Confidential experience Company Confidential through our platform. Genuine excitement for solving problems, uncovering solutions, and deepening your product expertise. Natural curiosity and resourcefulness to dig in, recreate issues, and learn through hands-on exploration Company Confidential Company Confidential steps aren’t documented. Excellent written and verbal communication skills. A Company Confidential Company Confidential record of high Company Confidential in customer or technical support roles. Bonus Points For Experience in Company Confidential or tech start-up environments. A background as an Company Confidential, parent, Company Confidential, or participant in recreational sports. Ability to work 830am-5pm PST. Compensation Additional Information Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying . We’re Company Confidential humans with special talents that go Company Confidential what’s listed here. Compensation We’re committed to Company Confidential compensation for Company Confidential TeamSnappers. The minimum starting Company Confidential for this role is $44,990, inclusive of Company Confidential and bonus, with comp updated Company Confidential on multiple factors. Our comp is highly competitive in our Company Confidential and we Company Confidential overall comp Company Confidential on relevant experience, skills, certifications, and geographic location. Location Company Confidential is a fully remote company, so you need to be Company Confidential comfortable working with people who aren’t in the Company Confidential time Company Confidential as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Company Confidential, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Company Confidential, South Company Confidential Company Confidential Virginia and Company Confidential and while we love Company Confidential parts of the world, we can only hire permanent US residents at this time. Opportunities to Grow At Company Confidential, we work hard to Company Confidential a culture of trust, accountability, inclusivity, and Company Confidential opportunities to grow, along with the chance to Company Confidential a lasting Company Confidential and have some fun while doing it. Total Rewards • We're proud to be remote-first . We've been remote since 2009, long before COVID made it cool • Unlimited PTO and Company Confidential parental leave for Company Confidential parents (not just Company Confidential or secondary) • 100% premium coverage of medical/dental/Company Confidential for you and your family • 401K to help you invest for the Company Confidential • $1,500 annual learning and development stipend • Travel to fun locations for Company Confidential-company meetings and team events • Generous home office allowance to set you up for Company Confidential • Company Confidential SWAG to our store upon starting and a $50 credit on every work anniversary thereafter • A monthly stipend reimbursement for health & wellness and so much more! • Company Confidential Total Rewards Working at Company Confidential At Company Confidential, you're not a culture fit, you're a culture add. Company Confidential out our Culture Company Confidential and learn how we succeed at being remote-first, what makes Company Confidential so unique, and how we're inspired by our people, our customers, and our values. Inclusion and Diversity Creativity and innovation can't Company Confidential Company Confidential we're cookie-cutter images of Company Confidential other. We’re quickly growing more diverse, but there's always room for improvement. We are committed to inclusion and diversity at Company Confidential, and we hold ourselves accountable for building an environment where everyone feels valued. If you need any disability-Company Confidential Company Confidential during the recruitment Company Confidential, just let us know! We are an Equal Employment Opportunity Employer. apply to this job

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