<p><strong>Job Description</strong></p><ul><li>To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels including eChannels and self-service. Ensure all interactions align with established policies, processes, and service standards.</li></ul><p><strong>Please note that this is a 12-Month Hourly Rate Contract Department of Home Affairs Initiative</strong></p><p>Are you someone who can:</p><ul><li>Build and maintain strong relationships with clients.</li><li>Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.</li><li>Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.</li><li>Ensure compliance with rules and processes and has attention to detail.</li><li>Educate customers to the correct Banking platform aligned with their needs.<br />Connect with our customers by living up to our brand promise of “how can we help you?” at all times.</li><li>Analyse customer data and recommend tailored solutions.</li><li>Achieve sales results by providing contextual and integrated financial solutions to customers.</li><li>Conduct yourself in an ethical manner.</li><li>Takes accountability for own performance, personal and career development.</li><li>Show empathy with customers.</li><li>Stay updated on industry trends and product knowledge.</li><li>Maximize channel optimisation opportunities identified aligned to customer needs  </li><li>Ensure activities support cost containment and reduction</li><li>Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions</li><li>Fulfilling transactions above the benchmark set and providing an exceptional customer experience</li></ul><p>Qualification & Experience Requirement</p><ul><li><strong>Minimum Qualification: Grade 12/ NQF Level 4</strong> </li><li><strong>Preferred Qualification: NQF Level 5</strong> Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS</li><li><strong>1–3 years of experience</strong> in customer‑facing environments, service delivery, or client support within financial services</li></ul><p>You will be an ideal candidate if you possess the following:</p><ul><li>Excellent communication and relationship‑building skills and an ability to engage diverse customer needs</li><li>Confidence in guiding customers toward digital and Self‑Service solutions</li><li>Ability to identify sales opportunities and support portfolio growth</li><li>High levels of accuracy, discipline, and adherence to process</li><li>Strong organising, planning, and time‑management capability</li><li>Commitment to delivering consistent, exceptional service</li></ul><p>You will have access to:</p><ul><li>Opportunities to build relationships as part of a dynamic team.</li><li>A challenging working environment</li><li>Personal and professional growth</li><li>Opportunities to have an impact in a local market as a brand ambassador.</li></ul><p>You can be a match if you are:</p><ul><li>Customer Centric.</li><li>Enjoy solving problems.</li><li>Persuasive selling skills</li><li>Able to understand rules in a regulated environment.</li><li>Agile and Flexible</li><li>Strong communication and interpersonal skills</li><li>Have a results-driven attitude with a passion for exceeding targets.</li><li>Have excellent Organisational skills and attention to detail.</li></ul><p>End Date: August 13, 2026 </p>