Functional Analyst III, Sitetracker

About the position

This role will partner with business stakeholders to understand operational needs and translate them into effective Salesforce and SiteTracker solutions; gather, analyze, and document both functional and technical requirements to support project objectives; configure, customize, and enhance the SiteTracker platform built on Salesforce, ensuring solutions align with business processes and user needs. The role will collaborate closely with Business, QA, and Development teams throughout the project lifecycle, from requirements gathering through deployment. Additionally, provide ongoing production support, troubleshoot issues, and identify opportunities for continuous platform improvement and optimization.

Responsibilities

  • Gather and document business requirements, user stories, and acceptance criteria.
  • Configure Salesforce/SiteTracker including Objects, Fields, Record Types, Page Layouts, Dynamic Forms, Validation Rules, Approval Processes, Profiles, Permission Sets, and Sharing Rules.
  • Build and maintain Salesforce Flows and business automations.
  • Develop and maintain Apex Classes, Apex Triggers, Lightning Web Components (LWC), Visualforce, and SOQL as needed.
  • Configure SiteTracker modules, workflows, forms, and business processes.
  • Support integrations using Salesforce APIs and REST services.
  • Participate in solution design, testing (SIT/UAT), deployments, and production support.
  • Troubleshoot issues, perform root cause analysis, and recommend scalable solutions.
  • Ensure solutions follow Salesforce and SiteTracker best practices.

Requirements

  • 5+ years of Salesforce implementation, configuration, and customization experience.
  • 3+ years of professional software development experience using C++, C#, Java, and/or Python in designing, developing, testing, and supporting enterprise applications.
  • Experience delivering end-to-end Salesforce projects from requirements through production.
  • Hands-on experience with Salesforce Platform and SiteTracker.
  • Strong experience with Salesforce Flow, Apex, LWC, SOQL, and Visualforce.
  • Experience with Salesforce configuration including Objects, Fields, Page Layouts, Record Types, Validation Rules, Approval Processes, Profiles, Permission Sets, and Sharing Rules.
  • Experience with Salesforce integrations (REST APIs).
  • Strong analytical, communication, stakeholder management, and problem-solving skills.
  • Experience working in Agile/Scrum using Jira and Confluence

Nice-to-haves

  • 1+ years of SiteTracker experience including implementation
  • Salesforce Administrator, Platform App Builder, Platform Developer I, or Business Analyst Certification.
  • Telecommunications, Fiber, Tower, Utility, or Infrastructure industry experience.
  • Experience with Salesforce DevOps, Git, CI/CD, or Change Sets.
  • Knowledge of MuleSoft or other integration platforms.
  • Experience with enterprise-scale Salesforce implementations and solution design.

Benefits

  • Comprehensive healthcare plans with highly company subsidized premiums and up to \$2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
  • Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
  • New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
  • Tuition reimbursement up to \$5,250 per year of eligible tuition and fees.
  • Crown Castle scholarship program awarding up to \$10,000 per recipient each year for eligible dependent children of employees and interns.
  • Matching charitable contributions to qualified charitable organizations of up to \$1,000 per year per teammate.
  • Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
  • 10 company holidays plus 2 floating holiday.
  • All offices provide free beverages and snacks.
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