Information Technology Help Desk
Role Description The Information Technology Help Desk role is a full-time, on-site position based in Randburg. This role is responsible for providing technical support to internal users, resolving hardware, software, and network-related issues through phone, email, and in-person assistance. Day-to-day tasks include troubleshooting user incidents, managing tickets, escalating complex problems when necessary, and documenting solutions.
The Help
Desk professional will assist with basic network administration tasks, support system updates, and help maintain secure and stable IT environments. Collaboration with other IT team members and clear communication with non-technical users are essential parts of this role.Qualifications
- Candidates should possess strong Information Technology knowledge and experience providing technical support in a help desk or similar environment.
- Candidates should possess troubleshooting skills for hardware, software, and connectivity issues, with the ability to diagnose and resolve problems efficiently.
- Candidates should possess network administration and basic network security skills to support user access, permissions, and secure configurations.
- Candidates should possess customer service skills, including clear communication, patience, and a professional approach to assisting users.
- Additional beneficial qualifications include familiarity with ticketing systems, common operating systems, and office productivity tools.
- Relevant certification or education in IT (such as CompTIA A+, Network+, or a related degree) is preferred.
