About the position

Johnson & Johnson MedTech is hiring an Inside & Virtual Sales Specialist for its Wound Closure & Healing portfolio. The role supports lead generation, sales growth, and backorder management across a defined geography and UK customer base. It is primarily remote, with approximately 70–80% of time focused on inside sales and 20–30% on virtual sales support. The specialist will identify, qualify, and nurture prospective customers, arrange trial opportunities for the field-based team, and provide remote support to existing customers. This includes managing account queries, suture upgrades, backorders, and code rationalisation, while delivering a high level of customer service through virtual technology and digital channels. The role also involves developing and executing customer business plans, sharing market insights internally, and promoting the Wound Closure & Healing portfolio to clinical and non-clinical stakeholders across NHS and private-sector customers. The position is part of the UK Wound Closure & Healing Sales Team and works closely with Sales Specialists, Marketing, Professional Education, and other Commercial teams. Full product and sales training will be provided. Occasional travel may be required to attend training meetings.

Responsibilities

• Conduct outbound calls and emails to prospective Wound Closure customers to arrange trial opportunities for the field-based team.
• Research and identify potential leads using CRM systems, social media, industry events, and professional networks.
• Qualify leads against established criteria and pass them to the sales team for face-to-face engagement and trials.
• Maintain accurate and current records of leads, contacts, and sales activities in the CRM system.
• Collaborate with Marketing to create and implement lead-generation campaigns.
• Achieve agreed objectives and sales targets.
• Remotely interact with and promote products to customers and stakeholders across surgical specialities.
• Connect with clinical and non-clinical stakeholders, including theatre and procurement teams.
• Coordinate digital communications across territories in partnership with field-based Sales Specialists.
• Build relationships with NHS and private-sector national and strategic partners, providing updates on product supply, backorders, and code queries.
• Develop and execute customer business plans, service existing customers, and identify opportunities to upgrade customers to clinically appropriate alternatives.
• Share relevant external marketplace insights internally to inform future business plans.
• Maintain competence in focus areas and promote the product portfolio effectively.
• Analyse account strategies, plans, systems, and data to understand the business environment and customer needs.
• Develop, deploy, and maintain tactical account-level plans aligned with business and customer objectives.
• Plan customer activity to deliver account plans and breakthroughs.
• Build remote customer relationships that support day-to-day service and create opportunities to communicate the value of the Wound Closure & Healing portfolio and services.
• Set up regular virtual calls with key customers to provide updates, education opportunities, and support in understanding issues and identifying solutions.
• Use remote selling assets to present brand value propositions and customer solutions that positively influence buying behaviours.
• Use digital assets, including email and web-based content, to maximise reach and engagement.
• Use social media to build a network and engage directly with customers.
• Understand technical information about the Wound Closure & Healing portfolio and maintain current market and industry knowledge.

Requirements

• Knowledge of the MedTech environment.
• Demonstrated ability to generate leads and nurture client relationships.
• Experience using CRM software to support customers through the end-to-end customer journey.
• Excellent communication skills and commercial acumen.
• Influencing and business partnering skills, with the ability to understand stakeholder requirements and identify opportunities.
• Ability to build customer trust by asking probing questions and taking a consultative approach.
• Ability to maintain clinical expertise in procedure and product knowledge.
• Strong collaboration and teamwork skills, including working across functional boundaries.
• Drive, tenacity, and a self-starter, can-do mentality.
• Integrity and ethical behaviour, and willingness to act as a role model for J&J Credo values.
• Willingness to attend training meetings as required; occasional travel may be required.

Nice-to-haves

• Experience in medical device sales, preferably within Wound Closure.
• Experience selling virtually.

Benefits

• Competitive compensation and benefits package, with benefits that can be tailored to different life stages.
• Online Digital GP.
• Private healthcare.
• Retail vouchers.
• Discounted and subsidised gym memberships.
• Opportunity to support community projects through the global Corporate Social Responsibility programme.