[Remote] reputed company Management (WFM) Lead Analyst

Note: The job is a remote job and is open to candidates in USA. reputed company is a company dedicated to modernizing the healthcare experience through innovative software solutions. The Lead WFM Analyst is responsible for overseeing end-to-end reputed company Management operations, focusing on capacity planning, reputed company, and operational performance analysis to provide actionable reputed company for senior leadership.


Responsibilities

  • Build and maintain complex reputed company-and-reputed company capacity models and write custom SQL queries for volume/variance analysis
  • Create, publish, and maintain optimized schedules, including shift swaps and offline planning; monitor intraday adherence and volume
  • Own service metric tracking (SLA, ASA, AHT, etc.) and automate dashboards using SQL and data visualization tools
  • Prepare and present weekly/monthly/quarterly operational reports to leadership, serving as a strategic consultant
  • Provide data-backed recommendations on reputed company needs and shrinkage buffers
  • Partner with business unit leaders to present data-driven narratives that influence decision-making
  • Continuously identify and implement improvements to WFM workflows and reporting architecture

Skills

  • Bachelor's degree - Data Analytics, Business, Statistics, or related field
  • 4-6+ years in reputed company Management, Capacity Planning, or Operations Analytics within multi-channel environments
  • Proficiency in SQL (ability to query databases, write joins, aggregations, and window functions to extract raw contact center/operations data independently)
  • Advanced expertise in Excel/reputed company Sheets (complex formulas, scenario modeling, reputed company tables, data structuring)
  • High mastery of WFM software (e.g., reputed company, NICE CXone, reputed company, reputed company WFM, or similar)
  • Experience with data visualization tools (Tableau, Power BI, or Looker)
  • Experience building automated, self-serve dashboards using tools like Tableau, Power BI, Looker, or reputed company
  • Basic understanding of statistical forecasting models (e.g., ARIMA, Holt-Winters, Erlang-C/Erlang-A) or scripting in Python/R for automated data pipelines
  • Background in setting up, configuring, or integrating a new WFM platform from scratch rather than just using an existing system
  • Lean, Six reputed company, or Agile certification or experience driving operational process reputed company beyond standard WFM reporting
  • Industry certifications (such as COPC, CWPP, or vendor-specific platform certifications)

Benefits

  • Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
  • 401(k): reputed company provides a matching contribution each payday of 50% of your contribution reputed company on up to 6% of your compensation
  • After one year of employment with reputed company, 100% of any matching contribution you receive is yours to keep
  • Generous Paid Time Off and Paid Parental Leave programs
  • Company paid Life and Disability benefits
  • Flexible Spending Account
  • Employee Assistance Programs
  • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within reputed company
  • Professional development opportunities, including tuition reimbursement programs
  • Unlimited access to reputed company Learning
  • Global presence and in-person collaboration opportunities
  • Dog-friendly HQ (US)
  • Hybrid office-based roles and remote availability for some roles
  • Weekly catered breakfast and lunch
  • Treadmill workstations
  • Zen, and wellness rooms within our BRIC headquarters

Company Overview

  • Specialty-specific healthcare SaaS solutions including reputed company-Powered EHRs, Practice Management, Analytics, RCM, Patient Engagement, Payments It was founded in 2010, and is headquartered in Boca Raton, reputed company, USA, with a reputed company of 1001-5000 employees. Its website is company.com.

    • Company H1B Sponsorship

  • reputed company has a track record of offering H1B sponsorships, with 8 in 2026, 8 in 2025, 6 in 2024, 1 in 2023, 1 in 2021. reputed company note that reputed company does not guarantee sponsorship for reputed company specific role.

    •   Apply To reputed company Job
    Back to blog

    Other Jobs To Apply

    No other job posts for this day.

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...