Senior Developer - Information Technology

November 5, 2026

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. <h2>Description</h2>United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities The Senior Developer, IT will be responsible for the development of our critical applications within the contact centers. This role will need to have the expertise on technical development in Conversational Contact Center technologies including Web Chat, Voice IVR, Web Applications & Cloud platforms. <ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l20 level1 lfo1;tab-stops:list .5in;">Lead development, execution, and delivery of artifacts/code involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l1 level1 lfo2;tab-stops:list .5in;">Collaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveries </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l0 level1 lfo3;tab-stops:list .5in;">Drive integration of Web-based channels with back-end systems, APIs and analytics platforms </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l15 level1 lfo4;tab-stops:list .5in;">Champion Agile/Scrum methodologies, conducting sprint planning, stand-ups, and retrospectives </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l21 level1 lfo5;tab-stops:list .5in;">Lead API integrations between internal platforms, external systems, and cloud services </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l19 level1 lfo6;tab-stops:list .5in;">Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l17 level1 lfo7;tab-stops:list .5in;">Lead unit and integration testing and assist QA teams with end-to-end testing </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l4 level1 lfo8;tab-stops:list .5in;">Stay current with industry best practices and emerging technologies in API development and integration </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l2 level1 lfo9;tab-stops:list .5in;">Highlight and document risks, issues, blockers and dependencies; discuss with team project manager on regular basis </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l8 level1 lfo10;tab-stops:list .5in;">Coordinate with Cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l11 level1 lfo11;tab-stops:list .5in;">Track delivery milestones and interdependencies across multiple teams </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l9 level1 lfo12;tab-stops:list .5in;">Oversee vendor relationships and third-party integrations when applicable </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l13 level1 lfo13;tab-stops:list .5in;">Support and guide the team in removing blockers, maintaining momentum, and ensuring quality </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l14 level1 lfo14;tab-stops:list .5in;">8+ years of hands-on technical experience in modern distributed and disconnected systems architecture </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l10 level1 lfo15;tab-stops:list .5in;">Proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l12 level1 lfo16;tab-stops:list .5in;">Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l6 level1 lfo17;tab-stops:list .5in;">Strong organizational and stakeholder management skills across technical and non-technical teams </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l3 level1 lfo18;tab-stops:list .5in;">Experience with Agile/Scrum or SAFe frameworks and tools (e.g., Jira, Confluence, Azure DevOps) </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l5 level1 lfo19;tab-stops:list .5in;">Excellent communication, leadership, and documentation abilities </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l22 level1 lfo20;tab-stops:list .5in;">Knowledge of APIs, JSON, XML, and OAuth, mqtt, rabbitmq, solace, Kubernetes, Wi-Fi technology </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l16 level1 lfo21;tab-stops:list .5in;">Experience with language: Node.js, Python, Go, React </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l7 level1 lfo22;tab-stops:list .5in;">Familiarity with CI/CD pipelines/DevOps and version control tools like Git </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l18 level1 lfo23;tab-stops:list .5in;">Knowledge of customer journey mapping, persona design, and voice UX best practices </li><li class="MsoNormal" style="mso-list:l18 level1 lfo23;tab-stops:list .5in;"><span style="line-height:115%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;">Familiarity with compliance standards (e.g., GDPR, HIPAA, PCI-DSS) in cloud and CX solutions </li></ul><h2>Qualifications</h2>What’s needed to succeed (Minimum Qualifications): <ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l5 level1 lfo1;tab-stops:list .5in;">Bachelor's degree or 4 years of relevant work experience </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l9 level1 lfo2;tab-stops:list .5in;">Computer science engineering or relevant field </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l7 level1 lfo3;tab-stops:list .5in;">Nice to have: </li></ul><ul style="margin-top:0in;" type="circle"><li class="MsoNormal" style="mso-list:l6 level1 lfo4;tab-stops:list .5in;">Cloud certification </li></ul><ul style="margin-top:0in;" type="circle"><li class="MsoNormal" style="mso-list:l12 level1 lfo5;tab-stops:list .5in;">SaFe Agile </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l1 level1 lfo6;tab-stops:list .5in;">4+ years of experience in design, development, documenting, testing, and debugging of new and existing software systems and/or applications for market sale or large-scale proprietary software for internal use in an agile environment </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l3 level1 lfo7;tab-stops:list .5in;">Web development, API integrations, Cloud technologies, contact center/IVR technologies, Chatbot creation & integrations </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l10 level1 lfo8;tab-stops:list .5in;">Experience in Conversational AI domains, agentic AI </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l11 level1 lfo9;tab-stops:list .5in;">Experience in chat/voice bots </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l0 level1 lfo10;tab-stops:list .5in;">Must be legally authorized to work in the United States for any employer without sponsorship </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l8 level1 lfo11;tab-stops:list .5in;">Successful completion of interview required to meet job qualification </li></ul><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l2 level1 lfo12;tab-stops:list .5in;">Reliable, punctual attendance is an essential function of the position </li></ul>What will help you propel from the pack (Preferred Qualifications): <ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l4 level1 lfo13;tab-stops:list .5in;">Knowledge of NLP/NLU, LLMs, or Generative AI frameworks (e.g., OpenAI, Google Vertex AI, Amazon Bedrock) including data preparation, prompt design, testing, and feedback loops </li></ul> The base pay range for this role is $112,480.00 to $146,540.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact <a href="mailto:JobAccommodations@united.com" target="_blank">JobAccommodations@united.com</a>

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