Company Confidential The Facilities Service Coordinator supports Facilities Company Confidential by dispatching service technicians/vendors through a CMMS technology platform to Company Confidential Company Confidential locations requiring maintenance repairs or preventative service. Responds to inbound inquiries received by phone, email or through a CMMS, generates work orders, dispatches service technicians/vendors, and follows through to ensure the service is completed in a Company Confidential and satisfactory manner. This is generally a remote/telecommuting position. Job Responsibilities Use Company Confidential etiquette/communication style to handle incoming inquiries received by multiple communication channels (phone, email, CMMS work orders, etc.) regarding service maintenance and repair requests for Company Confidential trade services (plumbing, electrical, HVAC, carpentry, appliances, pest control, etc.) as Company Confidential as with interactions with Vendors, Clients/Customers, and Facilities team Company Confidential service technicians/vendors in a Company Confidential manner using approved service providers and communicating pertinent information needed to Company Confidential assistance to clients Utilize available technology systems to thoroughly and accurately Company Confidential information, monitor, troubleshoot, and document the progression of work orders. Identify and escalate infrastructure challenges Follow up with service technicians/vendors to ensure completion of services, and with customers to ensure satisfaction following completed work order Assist clients and service technicians/vendors with general customer service inquiries; Company Confidential as a Company Confidential to Company Confidential other issues as they Company Confidential; escalate issues as needed to Service Response Manager (SRM) and/or General Manager. Rotational after-hours on-Company Confidential schedule requirements, to include some holidays and weekends. May be required to operate in a remote environment and satisfactorily accomplish day to day Company Confidential without consistent direction and guidance. Qualifications Previous experience in a service Company Confidential or customer service role Company Confidential a Company Confidential center environment preferred Previous experience in maintenance is highly preferred. Manufacturing experience is a plus Strong ability to handle multiple tasks at once; prioritize activities Company Confidential on urgency and importance; adhere to appropriate productivity Company Confidential; and take appropriate Company Confidential with little supervision High attention to Company Confidential; Company Confidential to Company Confidential data in an efficient and accurate manner Superior customer service skills; must be passionate about delivering Company Confidential service and making a difference in the Company Confidential experience Effective oral and written communication skills; must demonstrate a Company Confidential and polished demeanor with a Company Confidential, upbeat, and friendly personality Possess strong computer skills with the ability to Company Confidential through multiple applications including basic Company Confidential Office navigation Must be dependable by demonstrating exceptional habits of attendance and schedule adherence, and available for a rotational after-hours on-Company Confidential schedule, to include nights and weekends. Education About Company Confidential Our Mission Rooted in service and united by our purpose, we Company Confidential to do great things for Company Confidential other, our partners, our communities, and our Company Confidential. At Company Confidential, we Company Confidential that every employee should enjoy equal employment opportunity and be free to participate in Company Confidential aspects of Company Confidential. We do not discriminate on the Company Confidential of race, Company Confidential, religion, national Company Confidential, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Company Confidential The people of Company Confidential proudly serve millions of guests every day through food and facilities in 15 countries Company Confidential the world. Rooted in service and united by our purpose, we Company Confidential to do great things for Company Confidential other, our partners, our communities, and our Company Confidential. We Company Confidential a career should Company Confidential your talents, fuel your passions, and Company Confidential your Company Confidential Company Confidential. So, no matter what you're pursuing - a new challenge, a Company Confidential of belonging, or just a Company Confidential - our Company Confidential is helping you Company Confidential your full potential. Learn more about working here at http//www.aramarkcareers.com or Company Confidential with us on Company Confidential, Company Confidential and Twitter. Apply To This Job