Visual Merchandise Specialist - Fixed term contract

Key Responsibilities

1.

Visual

Strategy &

  • Execution

  • Develop and implement a cohesive visual merchandising strategy aligned to brand, seasonal campaigns, and customer missions

  • Translate commercial priorities into impactful in-store storytelling and displays

  • Ensure consistent execution of visual standards across all stores

2.

Customer Experience

Enhancement

  • Design store layouts and product presentations that are intuitive, inspiring, and easy to shop

  • Partner with operations to optimise flow, navigation, and category adjacencies

  • Elevate the in-store experience to drive delight, dwell time, and basket size

3.

Commercial

Performance

  • Use sales data, customer insights, and trends to inform merchandising decisions

  • Drive sell-through through effective product placement and promotional execution

  • Monitor performance of displays and adapt to maximise ROI

4.

Store

Standards &

  • Governance

  • Establish and maintain clear visual merchandising guidelines and toolkits

  • Conduct regular store audits to ensure compliance and excellence

  • Lead continuous improvement initiatives to raise store standards

5. Team Leadership &

  • Capability Building

  • Lead and develop a team of visual merchandisers (central and/or in-store)

  • Train store teams on visual standards and execution excellence

  • Foster a culture of ownership, creativity, and customer-first thinking

6. Cross-Functional Collaboration

  • Partner with Buying, Marketing, and Operations to align campaigns and store execution

  • Work with space planning teams to optimise floor layouts

  • Support new store openings, refits, and concept development

Key Requirements

Experience

  • 5–8+ years in visual merchandising, preferably in large-format retail

  • Proven track record in driving in-store execution at scale

  • Experience leading teams and managing multiple locations

Skills &

  • Capabilities

  • Strong commercial acumen with data-driven decision-making

  • Creative eye for design, layout, and storytelling

  • Ability to translate strategy into practical, scalable execution

  • Excellent stakeholder management and influencing skills

  • High attention to detail and operational discipline

Success Measures

  • Improved customer satisfaction and in-store experience scores

  • Increased conversion rates and average basket size

  • Consistent execution of visual standards across stores

  • On-time and impactful campaign rollouts

  • Measurable uplift in product sell-through

Leadership Expectations

  • Lead with a customer-first mindset

  • Balance creativity with commercial outcomes

  • Inspire teams to deliver excellence at pace

  • Simplify complexity into clear, actionable standards

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