About the position

The Analyst, Talent Management supports the execution of talent management programs and processes aligned with JetBlue’s Talent and People department strategies. The role helps strengthen talent pipelines by managing data, systems, and technology that enable effective goal setting, continuous feedback, and objective performance assessment. The Analyst is a resource for talent management processes and works with People Business Partners and other stakeholders to support talent decisions and improve individual and organizational performance. The position manages day-to-day performance management activities, including the annual performance cycle, goal setting, reviews, calibration, and feedback for eligible JetBlue Crewmembers. It also administers talent management systems and data, coordinates project timelines and deliverables, analyzes talent and performance information, and develops reports and supporting communications and materials. The Analyst resolves routine issues independently, escalates complex matters when appropriate, and contributes to process improvements through research, benchmarking, data analysis, automation, AI tools, technology, and best practices. This is an on-site role in Orlando, Florida, in a traditional office environment. The stated base pay range is \$62,000 to \$101,000 per year. The compensation package may also include healthcare benefits, a 401(k) plan and company match, a crewmember stock purchase plan, disability coverage, basic life insurance, and space-available travel on JetBlue.

Responsibilities

• Manage day-to-day performance management processes, including the annual performance cycle, goal setting, performance reviews, calibration activities, and feedback processes for eligible JetBlue Crewmembers.
• Establish and manage project timelines, activities, and deliverables for assigned Talent Management initiatives, ensuring accuracy, quality, and timely completion.
• Administer and maintain talent management systems and data, monitor process completion, troubleshoot issues, and support system enhancements.
• Analyze talent and performance data, develop reports, and identify trends and insights to support talent management processes and decisions.
• Resolve routine issues independently, recommend solutions, and escalate complex matters when appropriate.
• Develop communications, materials, and tools for Talent Management processes, including process guides, templates, forms, presentations, and other resources.
• Partner with People Business Partners and other stakeholders to provide guidance, respond to inquiries, and support Talent Management processes.
• Support continuous improvement through research, benchmarking, data analysis, automation, AI tools, technology, and best practices.
• Perform other duties as assigned.
• Promote JetBlue’s safety value, support its Safety Management System, and report safety and security concerns, incidents, or hazards.
• Maintain regular attendance and punctuality, be available for potentially flexible hours and short-notice responses, and maintain a professional appearance.
• When working or traveling on JetBlue flights, assist with light aircraft cleaning if capable and time permits.

Requirements

• Bachelor’s degree in Business, Human Resources, Organization Development, or a related field; alternatively, a high school diploma/GED and at least four years of related work experience demonstrating capability to perform the job responsibilities.
• At least two years of experience in Human Resources, Talent Management, or a related field.
• Strong organizational and project coordination skills, attention to detail, and ability to manage multiple priorities and deadlines.
• Effective written and verbal communication skills, including developing materials, providing guidance, and supporting diverse stakeholders.
• Strong analytical and problem-solving skills, including interpreting data, identifying trends, and ensuring accuracy.
• Sound judgment, informed decision-making, independent problem resolution, and recognition of when additional guidance is appropriate.
• Proficiency with Microsoft 365 applications, including Excel, PowerPoint, and SharePoint, and ability to learn and effectively use new technologies, including AI tools.
• Ability to handle sensitive and confidential information professionally and discreetly.
• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country where the position is located; U.S. work authorization is required, and visa sponsorship is not available.
• Regular attendance and punctuality; potential need to work flexible hours and respond on short notice.
• Professional appearance and appropriate fit with JetBlue culture and values.
• Use of ChatGPT or any other automated tool during the interview process disqualifies a candidate from consideration.

Nice-to-haves

• Experience in Human Resources, Talent Management, or a related field, particularly with performance management processes and programs.
• Experience with HR information systems, including performance and talent management functionality.
• Experience developing and delivering communications, presentations, and training materials for broad audiences.

Benefits

• Healthcare benefits
• 401(k) plan and company match
• Crewmember stock purchase plan
• Short-term and long-term disability coverage
• Basic life insurance
• Free space-available travel on JetBlue