Bilingual English/Spanish Patient Scheduling & Sales Specialist - Contract to Hire
Bilingual Patient Scheduling & Sales Specialist | English/Spanish | Healthcare
Advanced Regenerative Health is seeking a motivated, dependable, highly tech-savvy Bilingual Patient Scheduling & Sales Specialist to join our team.
This is a sales-focused, high-volume outbound calling and appointment-setting position. We are specifically looking for an experienced salesperson with a minimum of 5 years of sales experience. If you do not have at least 5 years of sales experience, please do not apply.
This is not a traditional receptionist or customer service position. The right candidate must be confident on the phone, skilled in sales and objection handling, highly organized, and comfortable being held accountable to measurable performance goals.
You will have meaningful conversations with prospective patients, understand their needs, build rapport, overcome objections, and confidently guide them toward scheduling and keeping a consultation.
Key Responsibilities
Make approximately 300–400 outbound calls per day using a dialer system
Communicate professionally and fluently in English and Spanish
Follow up with new and existing leads and convert inquiries into scheduled consultations
Ask discovery questions to understand patients' symptoms, concerns, previous treatments, and goals
Build rapport and genuine connections with prospective patients
Use strong sales and communication skills to confidently ask for the appointment
Handle objections related to cost, insurance, distance, scheduling, previous treatment experiences, and hesitation
Confirm upcoming appointments and actively work to maintain a strong patient show rate
Follow up with patients who have not confirmed or need to reschedule
Accurately document calls, notes, appointments, and follow-up activities in the CRM
Maintain accurate information in Google Sheets and other systems
Follow a structured daily workflow and complete required reporting
Consistently meet established KPIs and performance expectations
Our patient scheduling process is consultative. You must be able to listen, ask the right questions, understand what the patient is experiencing and why finding a solution matters to them—not simply read from a script.
Technology Skills
Strong technology skills are essential for this position. Candidates should:
Have experience working with CRM systems
Be proficient with Google Sheets
Be comfortable using automated dialers, phone systems, SMS/texting, and other communication platforms
Be able to navigate multiple systems simultaneously
Quickly learn new software and automated workflows
Accurately enter information while speaking with patients
Understand CRM tasks, notes, statuses, pipelines, and follow-up workflows
Be able to troubleshoot basic technology issues independently
Qualifications
Minimum 5 years of sales experience — REQUIRED
Fluent in English and Spanish — REQUIRED
Strong technology skills
Experience with CRM systems and Google Sheets
Previous sales, appointment-setting, lead-conversion, or high-volume calling experience
Comfortable making approximately 300–400 outbound calls per day
Strong sales and objection-handling skills
Excellent verbal communication and active listening skills
Confident, friendly, compassionate, and persuasive on the phone
Highly organized, responsible, reliable, and punctual
Comfortable working toward and being measured against KPIs
Coachable and receptive to feedback and call reviews
Able to thrive in a fast-paced, goal-oriented environment
Previous experience in healthcare, holistic healthcare, wellness, chiropractic, regenerative medicine, medical scheduling, or a similar patient-focused environment is strongly preferred.
Who Will Succeed in This Role?
The right person combines sales ability with empathy, accountability, organization, and excellent technology skills. We are looking for someone who knows how to listen, ask the right questions, understand what matters to the patient, overcome objections, secure and confirm appointments, accurately document interactions, complete daily tasks and reporting, and consistently hit KPIs.
Important: Please apply only if you have at least 5 years of professional sales experience and are fluent in both English and Spanish.
