Administrator HRSS Tier 1 Employment Administration (Remote)
Trinity Health is seeking an Administrator for Human Resources Shared Services (HRSS) Tier 1 to provide administrative support and customer service in employment administration and HR records management. This is a remote position based in Livonia, Michigan, requiring approximately 2 days per month on-site to process mail.
What you'll do:
- Deliver exceptional colleague support through phone, case management, and in-person interactions, responding to HR inquiries about records, employment administration, HRIS systems, and policy interpretation
- Process high-volume employment administration transactions in Workday, including new hires, re-hires, rescind hire, and start date changes
- Provide Tier 1 technical support to candidates and talent acquisition partners for Workday issues
- Manage document intake and analysis, including unemployment questionnaires and verification of employment requests
- Perform advanced PDF document handling using Adobe Acrobat for extracting, combining, redacting, and manipulating documents
- Audit HRIS transactions daily to ensure compliance and data integrity
- Process colleague union dues cards, personal information updates, and legal name changes in Workday
- Identify process improvement opportunities and engage in continuous learning
- Travel to various Trinity Health sites as needed, up to 25%
Requirements:
- Associate's degree or equivalent experience
- Minimum 1+ years progressive experience in a high-volume customer support role
- Demonstrated proficiency in Adobe, Workday, UKG, Cisco, or similar HRIS and contact center systems
- Ability to work independently and as part of a team while meeting performance metrics, quality, and accuracy standards
- Strong written, verbal, and nonverbal communication skills
- Ability to handle interruptions, shifting priorities, and stressful situations
- Ability to read small print, hear clearly, and work with computer technology frequently
- Maintain knowledge of applicable federal, state, and local laws and regulations
Preferred qualifications:
- Experience in HR Shared Services, Talent Acquisition, Recruitment, Benefits, or Onboarding
- Proficiency in Microsoft Office Suite
- HR Certification from an accredited body
Pay and benefits:
Hourly rate: $21.95 - $32.92
