[Hiring] Customer Care Representative I @Quest Diagnostics

Role Description

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.

  • Start date: December 4th (must not have any time off during the first 90 days)
  • Training Location: Must be able to attend training ONSITE at 4225 E Fowler Ave Tampa, FL
  • Training Schedule: Monday to Friday, 8:00AM to 5:00PM Eastern, 4 weeks (Tentative)
  • Work Schedule: Remote, Tuesday to Saturday OR Sunday to Thursday, 8-hour shift, between the hours of 9:00 AM to 8:30 PM Eastern (Tentative)
  • Pay Range: $17.20+ per hour
  • Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained.
  • Successful candidates may be eligible to receive annual performance bonus compensation.

Qualifications

  • 1-year related customer service excellence experience (Required)
  • Health care and laboratory related experience (Preferred)
  • Experience delivering customer service excellence and achieving productivity/accuracy/quality standards (Preferred)

Requirements

  • Consistent exceptional customer service, accuracy and quality focus required.
  • Good performance & productivity, good attendance, good conduct, good teamwork.
  • Prefer good digital skills: computer (Outlook & Excel), phone systems, chat, automation, and AI.
  • Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.

Benefits

  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities
  • And so much more!

Company Description

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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