Title: Senior Technology Leadership Professional

Location: Nashville, Tennessee, Dallas, Texas, Louisville, Kentucky, United States

Job Description:

Become a part of our caring community

We are looking for a highly motivated Senior Technology Leadership professional to join our IT Operations team. You will support the Lead of the Application Operations Center and Enterprise Post Production Validation teams, with a focus on process automation, innovation, and continuous improvement. You will work with both onshore and offshore resources, ensuring in daily tasks, enhancing application support, and driving improvements in monitoring and validation processes.

Main Responsibilities:

• Collaborate with the Lead to provide operational and strategic support for Application Operations Center and Postproduction Validation teams.
• Identify, evaluate, and implement automation opportunities to increase efficiency and reduce manual workload.
• Drive process innovation by recommending and deploying advanced tools and methodologies for application operations and validation activities.
• Analyze existing workflows and develop documentation for standard operating procedures and best practices.
• Oversee daily application support and monitoring activities to ensure system stability, performance, and reliability.
• Partner with onshore and offshore teams to coordinate task execution and promote consistent adoption of new processes and technologies.
• Develop and maintain dashboards and reports to track key performance indicators and present findings to leadership.
• Ensure automation and process improvements comply with organizational standards and regulatory requirements.
• Facilitate knowledge sharing, training sessions, and change management activities to support team development and successful project implementation.
• Engage with stakeholders to gather requirements, understand challenges, and communicate progress on automation initiatives.
• Ability to create and maintain testing strategies aligned with Humana's Quality Enablement and Test Strategy guidelines.
• Strong analytical and problem-solving skills, with attention to detail and accuracy.
• Effective communication and collaboration skills, working with cross-functional teams.

Required Qualifications

• Bachelor's degree or equivalent technical experience.
• 5+ years of experience in engineering, systems engineering, or similar technical roles.
• 5+ years of technical expertise in Dynatrace, Thousand Eyes, Splunk and other monitoring tools.
• 5+ years of experience in Java or Python
• Experience with intelligent automation tools (e.g., RPA, process automation, Azure AI, Claude code, GitHub Copilot).
• Experience using AI-assisted development tools for increased productivity and accuracy
• Strong communication skills with experience to collaborate and communicate effectively across varying levels of personnel
• Must be passionate about contributing to an organization focused on improving consumer experiences

Preferred Qualifications

• Experience with Azure or other cloud platforms.
• Knowledge of DevOps practices, CI/CD pipelines, and Infrastructure-as-Code.
• Healthcare or regulated industry experience
• Demonstrated ability running large-scale projects
• Experience with technology solutions assessments and strategy planning oversight
• Hands-on experience with automation, scripting, and workflow orchestration.

Use your skills to make an impact

Work at Home Statement

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.

HireVue Statement

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Social Security Number Alert Statement

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana''s offices for training or meetings may be required.

Scheduled Weekly Hours: 40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$106,900 - $147,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.