Digital Onboarding Specialist

Job Description:

  • Lead new clients through the digital onboarding process
  • Conduct training sessions on digital marketing tools and the client dashboard
  • Set up clients on digital advertising products according to their business objectives
  • Follow up with clients and publishers to obtain account permissions before campaign start dates
  • Provide early reporting, insights, and recommendations to optimize digital advertising efforts
  • Support product changes when permissions cannot be obtained
  • Act as the client point of contact via calls, texts, or video during onboarding

Requirements:

  • Experience in digital advertising required
  • Excellent communication and interpersonal skills
  • Ability to communicate technical concepts to non-technical clients
  • Familiarity with digital marketing reporting tools
  • Experience conducting reporting calls
  • Analytical mindset and ability to interpret data and make data-driven recommendations
  • Exceptional organizational and time-management skills
  • Proactive problem-solving skills and commitment to client satisfaction
  • Proven customer-facing experience, preferably in digital marketing or at a digital agency
  • Previous digital account manager experience with the Meta platform is advantageous
  • DSP experience is advantageous
  • Experience with Google Ads and Google My Business is advantageous

Benefits:

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