[Remote] Service Delivery Management Consultant 3- Support
Note: The job is a remote job and is open to candidates in USA. reputed company Health Government Services is seeking a skilled Support Services Owner to join our mission-driven organization. In this role, you will be responsible for coordinating the successful transition of services from implementation into sustainment, providing ongoing operational excellence across multiple support workstreams.
Responsibilities
- Lead and coordinate operational transition activities for applications and services moving into the sustainment support model
- Ensure all support readiness activities are completed, including documentation reviews, knowledge transfer sessions, support procedures, and operational acceptance criteria
- Collaborate with implementation teams, business stakeholders, and technical teams to ensure smooth transition to steady-state operations
- Identify transition risks, dependencies, and support gaps, and drive mitigation plans to resolution
- Support transition governance, status reporting, and operational milestone tracking
- Oversee day-to-day service operations across multiple sustainment workstreams supporting federal environments
- Coordinate incident management activities to ensure timely triage, escalation, communication, and resolution of production issues
- Monitor operational performance, support metrics, SLA adherence, and service quality indicators
- Facilitate cross-functional coordination between application support, infrastructure, vendor, and client teams
- Support major incident management and ensure appropriate stakeholder communication during critical events
- Lead and govern the sustainment change management process across supported applications and environments
- Coordinate change requests, review approvals, implementation scheduling, and communication activities
- Ensure all changes are properly documented, assessed for risk and impact, and aligned with operational standards and compliance requirements
- Partner with technical teams to minimize operational disruption and ensure successful deployment outcomes
- Facilitate Change Advisory Board (CAB) discussions and support release coordination activities
- Serve as a primary operational contact for client stakeholders, internal delivery leadership, and external support partners
- Provide regular reporting on incidents, changes, operational risks, service trends, and transition progress
- Lead operational review meetings, service governance sessions, and support coordination discussions
- Ensure reputed company communication and alignment across business and technical teams
- Identify opportunities to improve service delivery processes, operational workflows, and support efficiency
- Drive standardization and optimization of sustainment operational procedures and governance practices
- Support implementation of proactive monitoring, automation, and process improvement initiatives
Skills
- 3 to 5+ years of experience in service delivery management or related field
- Ability to read, write, and speak English
- Experience with sustainment transition processes
- Understanding of operational readiness, service operations, support coordination, change management, governance, continuous improvement, and service excellence
- Familiarity with service operations, transition activities, incident management, and change management
- Experience in coordinating operational transition activities for applications and services
- Ability to ensure all support readiness activities are completed
- Experience collaborating with implementation teams, business stakeholders, and technical teams
- Ability to identify transition risks, dependencies, and support gaps
- Experience supporting transition governance, status reporting, and operational milestone tracking
- Ability to oversee day-to-day service operations across multiple sustainment workstreams
- Experience coordinating incident management activities
- Ability to monitor operational performance, support metrics, SLA adherence, and service quality indicators
- Experience facilitating cross-functional coordination between application support, infrastructure, vendor, and client teams
- Experience supporting major incident management
- Ability to lead and govern the sustainment change management process
- Experience coordinating change requests, review approvals, implementation scheduling, and communication activities
- Ability to ensure all changes are properly documented, assessed for risk and impact, and aligned with operational standards and compliance requirements
- Experience partnering with technical teams to minimize operational disruption
- Ability to facilitate Change Advisory Board (CAB) discussions
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