[Remote] Partner Onboarding Manager (m/f/d) – Japanese Speaking

Note: The job is a remote job and is open to candidates in USA. Chrono24 operates a marketplace for high-quality watches and is seeking a Japanese-speaking Partner Onboarding Manager to support commercial sellers in the APAC region. The role involves verifying partners, ensuring compliance with regulatory and platform requirements, investigating guideline violations, and collaborating with sales, account management, fraud prevention, and payment teams.


Responsibilities

  • As an essential part of the onboarding process, you will check newly registered partners in the APAC region using the evidence provided, business documents, and your own research, and remain in contact with them until all requirements for active sales have been met. You will also support the onboarding of partners in EMEA and the Americas
  • You will be responsible for ensuring that Chrono24 remains a trustworthy marketplace for high-quality watches by ensuring compliance with our guidelines, terms and conditions, and legal requirements, e.g., in the area of trademark and copyright law
  • You will analyze guideline violations and initiate appropriate measures
  • You contribute constructive ideas and suggestions to further improve Chrono24
  • You work closely with other customer relations teams, in particular our sales, account management, and fraud prevention teams

Skills

  • You have experience in onboarding and/or supporting professional clients, and ideally you are familiar with KYB and AML processes
  • Alternatively, you have a background/experience in a luxury segment
  • You are fluent in written and spoken Japanese (native or near-native level) as well as English (at least C1 level)
  • You communicate precisely in writing in order to quickly find a solution with your counterpart, but thanks to your empathetic nature, you are not afraid to pick up the phone in challenging situations
  • You are conscientious and enjoy new challenges
  • You are proficient in using common office solutions and have experience with CRM systems
  • You enjoy approaching problems in an investigative and solution-oriented manner. You are open to new processes
  • Other languages are welcome, especially Cantonese, Mandarin, and Korean
  • Ideally, you have an interest in watches

Benefits

  • Receive an additional €80 net per month, e.g. for internet, mobility, or shopping.
  • Free meals every day.
  • 30 days of vacation per year.
  • An extra day off on December 24 and 31.
  • Work from abroad 20 days/year.

Company Overview

  • Chrono24 is an online marketplace connecting buyers and sellers of luxury watches. It was founded in 2003, and is headquartered in Karlsruhe, Baden-Wurttemberg, DEU, with a workforce of 201-500 employees. Its website is https://www.chrono24.com.

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